Senior Customer Care - Business

Location: Remote within one of these U.S. states: Alabama, Arkansas, Arizona, Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Louisiana, Maryland, Minnesota, Missouri, Mississippi, North Carolina, North Dakota, Nebraska, New Mexico, Nevada, Oregon, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, or Vermont

Company

Cable One and its family of brands provide connectivity services while supporting customers and local communities.

What you will do

• Deliver core customer care and business support services.
• Manage billing processes, account adjustments, service changes, tickets, and inbox requests.
• Resolve customer complaints, survey feedback, and corporate escalations.
• Coordinate monthly meetings with field support, collections, and internal teams.
• Provide real-time guidance to team members and mentor care specialists.
• Develop and facilitate onboarding, skills development, and refresher training.

Requirements

• High school diploma or GED.
• Strong communication, active listening, patience, and professionalism.
• Ability to ask effective fact-finding questions and identify customer-focused solutions.
• Ability to remain composed in high-pressure situations.
• Strong accountability and attention to detail.
• Ability to sit for extended periods.

Culture & Benefits

• Medical, dental, and vision coverage begins upon starting.
• Life insurance covering the associate, spouse, and children.
• Paid vacation, holidays, and personal or sick days.
• 401(k) with a 100% company match up to 5% of eligible compensation.
• Tuition reimbursement of up to $5,250 in the first year.
• Collaborative workplace with recognition programs, advancement opportunities, and community support initiatives.

Hiring process

• Employment offers are contingent on successful background, drug screening, and reference checks.