ETA Direct Specialist

Location: Remote USA

Company

hirify.global and Sparklight provide connectivity services while supporting customers and associates across the United States.

What you will do

• Perform daily break-fix troubleshooting for internal applications.
• Prioritize and resolve application issues in a queue-based ticketing system.
• Receive, research, resolve, and escalate Remedy and email-based support requests.
• Support the development and integration of equipment and applications within the hirify.global phone infrastructure.
• Assist senior team members with Tier 1 user support.

Requirements

• Experience with SQL, Excel, ITIL, ServiceNow, and FSM is preferred.
• Ability to learn Service Desk and technical support concepts, practices, and methodologies.
• Ability to provide customer support with expertise, respect, empathy, and proactive communication.
• Must be based in the United States for the remote role.

Culture & Benefits

• Medical, dental, and vision plans starting on the first day.
• Life insurance for associates and eligible family members.
• Paid vacation, holidays, and personal or sick days.
• 401(k) with a 100% company match up to 5% of eligible compensation, starting on day one.
• Tuition reimbursement, recognition programs, advancement opportunities, and a collaborative work environment.
• Background, drug screening, and reference checks are required before hiring.