Linux Helpdesk Technician (Ubuntu)

TL;DR

Linux Helpdesk Technician (Ubuntu): Providing 1st and 2nd line technical support for Linux clients within a global corporate environment with an accent on Ubuntu configuration and hardware troubleshooting. Focus on optimizing user satisfaction through efficient ticketing, automated installation (FAI), and implementing AI-supported self-service solutions.

Location: On-site in Lund, Sweden

Company

A world leader in network video providing innovative security and surveillance solutions.

What you will do

• Provide support via ticketing systems, telephone, remote tools, and on-site visits.
• Install, configure, and deliver Linux clients using Ubuntu and FAI.
• Troubleshoot hardware and software issues within a Linux environment.
• Maintain technical documentation and staff the walk-in service desk.
• Proactively resolve issues using tools like Ubuntu Landscape.
• Contribute to the development of AI-supported solutions and user self-service options.

Requirements

• Relevant IT education with a focus on Linux.
• Experience with Linux client support and case management systems.
• Fluent in Swedish and English, both written and spoken.
• Ability to work on-site in Lund, Sweden (08:00–17:00).

Nice to have

• Familiarity with Ubuntu, FAI, CFEngine, or Ubuntu Landscape.
• Working knowledge of ServiceNow.
• Experience managing OS rollouts or larger IT initiatives.
• Basic knowledge of Bash and Python.
• Familiarity with Windows, Mac, and mobile device support.

Culture & Benefits

• Professional growth through continuous learning and a collaborative team environment.
• Access to the dynamic Lund HQ Campus with spaces designed for collaboration.
• Company bonus, wellness allowance, and health insurance.
• Perks including an Axis bicycle and Friday cake.
• Emphasis on work-life balance, diversity, and an inclusive culture.