обновлено 6 дней назад
Linux Helpdesk Technician, Lund
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Linux Helpdesk Technician, Lund (Linux support): Supporting approximately 2,000 Linux clients and several thousand colleagues through troubleshooting, client deployment, and helpdesk services with an accent on user satisfaction, technical diagnosis, and reliable Linux environments. Focus on resolving hardware and software issues, deploying Ubuntu clients with FAI, preventing incidents with Ubuntu Landscape, and developing AI-supported self-service options.
Location: On-site in Lund, Sweden; working hours are 08:00–17:00.
Company
develops network technology and security solutions including video surveillance, access control, intercom, audio systems, and intelligent analytics applications.
What you will do
- Provide first- and second-line Linux support through tickets, phone, remote tools, and face-to-face service.
- Staff the walk-in service desk approximately half a day per week and support laptops, phones, and other equipment.
- Troubleshoot Linux hardware and software issues and take ownership of cases through resolution.
- Install, configure, and deliver Linux clients using Ubuntu and FAI.
- Identify and resolve issues proactively with tools such as Ubuntu Landscape.
- Maintain technical documentation and help develop AI-supported support and self-service solutions.
Requirements
- Solid, hands-on Linux experience in a client environment.
- Experience supporting users and resolving technical issues.
- Experience with ticketing and case management systems.
- Fluency in Swedish and English, both written and spoken.
- Ability to explain technical solutions clearly, work independently, and take ownership of support cases.
Nice to have
- Working knowledge of Ubuntu, FAI, CFEngine, or Ubuntu Landscape.
- Working knowledge of ServiceNow.
- Scripting experience with Bash and Python.
- Experience with OS rollouts or Windows, Mac, mobile devices, and conference room technology.
Culture & Benefits
- Collaborative, open, and diverse workplace focused on creativity, innovation, inclusion, and sustainability.
- Continuous learning and professional development opportunities.
- Lund headquarters campus with spaces for collaboration and informal interaction.
- Company bonus, wellness allowance, health insurance, and an Axis bicycle.
- Permanent full-time employment with a focus on work-life balance.
Hiring process
- Start date is by agreement.
- Some roles may require background checks; candidates will be notified before verification begins.
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