Junior IT Administrator

Location: Remote within EMEA

Company

OpenTelemetry-native observability platform building a simple, AI-centric product with transparent pricing and built-in cost control.

What you will do

• Provision and de-provision employee accounts across the SaaS stack.
• Manage the full device lifecycle, including hardware ordering, MDM enrollment, international logistics, maintenance, and recycling.
• Enforce endpoint security policies covering disk encryption, activation lock, and device compliance.
• Maintain audit-ready records of access, serial numbers, licenses, and device compliance.
• Execute complete offboarding by revoking access and coordinating hardware retrieval.
• Manage IT vendors, contracts, hardware insurance, invoices, and service forecasts while supporting employees across time zones.

Requirements

• 0–2 years of experience in IT support, IT operations, systems administration, or technical helpdesk work.
• Hands-on experience with device management tools and the Google Workspace admin console.
• Understanding of endpoint security concepts, including disk encryption, activation lock, and compliance policies.
• Strong attention to detail and the ability to manage concurrent tickets and operational threads.
• Clear written English required, with the ability to coordinate across time zones.

Nice to have

• Experience with Jamf, Kandji, Fleet, or Intune.
• Exposure to SOC 2 or ISO 27001-style access reviews and audits.
• Basic scripting skills for provisioning or reporting automation.
• Experience in a high-growth startup.

Culture & Benefits

• Flexible, remote-first work environment with offices in New York, Amsterdam, and Munich.
• Competitive salary and meaningful equity participation.
• €60/month phone and internet allowance.
• Location-specific benefits and a clear path for career development.
• Collaborative, fast-moving environment with direct access to founders and leadership.