Associate IT Service Desk Engineer

Location: Boston, MA; ability to work from the Boston office 3–5 days per week required. Hybrid work is available from the Boston office, home, or a combination of both. Working hours are generally 9:00 a.m.–5:30 p.m. local time.

Salary: $56,700–$76,000 annual target cash compensation, including base salary and bonus target.

Company

hirify.global is a US food tech platform that helps workplaces manage meals and connects organizations with restaurants nationwide.

What you will do

• Triage and prioritize service desk tickets while providing business users with clear resolution updates.
• Onboard and offboard employees using Okta and other internal tools.
• Assemble, install, upgrade, and configure Apple and Windows laptops.
• Maintain endpoint asset records in JAMF and NinjaOne and manage employee building and software access.
• Support on-site and remote meetings, Google accounts, Google products, and Zoom Room video conferencing.
• Troubleshoot Cisco Meraki network connectivity, identify automation opportunities, train new hires, and join the on-call rotation after six months.

Requirements

• 0–2 years of IT experience and a passion for solving technical problems.
• Experience supporting Mac and Windows endpoint fleets.
• Experience supporting Google Workspace and modern enterprise software such as Slack, Okta, Google, Zoom, and Microsoft 365.
• Working knowledge of Zoom Room video conferencing.
• Ability to work from the Boston office 3–5 days per week.
• Friendly, adaptable, customer-focused approach and flexibility during local business hours.

Culture & Benefits

• Flexible hybrid work from the Boston office, home, or a combination of both.
• 12 paid holidays and flexible PTO.
• 401(k) with company match, health, dental, FSA, and long-term disability insurance.
• Mental health, family planning, stock option, and employee meal program benefits.
• Opportunities for career growth, responsibility, autonomy, and work/life harmony.

Hiring process

• Submit a 150–500-word cover letter explaining interest in hirify.global and the role.
• A background check may be required after a conditional offer.
• hirify.global does not sponsor work visas or legal permanent residence.