Sales Support Coordinator

Location: Salem, NH, USA

Company

hirify.global is a Norway-founded global technology company that develops software and automated order-fulfillment systems for brands in nearly 60 countries.

What you will do

• Own sales orders from purchase order receipt through validation, booking, and warehouse release.
• Review purchase orders, quotations, commercial terms, delivery requirements, and supporting documentation.
• Maintain accurate order records across ERP, CRM, and related systems, including status data, documentation, and audit trails.
• Coordinate with partners and Sales, Finance, Purchasing, Production, Operations, and Logistics teams to resolve discrepancies, changes, cancellations, and exceptions.
• Analyze operational data to identify delays, recurring discrepancies, rework, and process bottlenecks.
• Support process standardization, system improvements, automation, and responsible use of AI-enabled tools for summarization, knowledge retrieval, risk identification, and data-quality checks.

Requirements

• Relevant experience in sales support, order management, commercial operations, customer service, shipping, logistics, or a related field.
• Experience managing purchase orders, sales orders, discrepancies, changes, and cross-functional dependencies.
• Experience using ERP and CRM systems; Salesforce experience is advantageous.
• Strong attention to detail, organization, problem-solving, follow-through, and ability to manage competing priorities independently.
• Strong written and verbal English skills.
• Relevant education in supply chain, logistics, business, finance, or sales operations is preferred; relevant experience may compensate for formal education.

Nice to have

• Experience with process improvement, automation, or operational excellence.
• Additional language skills.
• Curiosity and willingness to adopt AI-enabled tools and new digital ways of working.

Culture & Benefits

• Supportive and rewarding work environment.
• Medical, dental, and vision plans, plus an HSA with a company contribution.
• Paid time off including 12 holidays, paid exercise time, paid volunteer time, and paid parental leave.
• 401(k) plan with employer match and discretionary profit-sharing contribution.
• Educational assistance, professional development, and mentorship or coaching programs.
• Life insurance, disability insurance, and employee assistance programs.