Business Development Account Representative (Manufacturing)

Location: Reading, Pennsylvania or Raleigh, North Carolina, United States

Company

hirify.global manufactures specialty products and supports customers through product, technical, logistics, and service functions.

What you will do

• Support and manage assigned customer accounts across scheduling, planning, inventory, pricing, forecasting, logistics, technical requirements, and contract review.
• Coordinate with internal business, sales, planning, operations, technical, shipping, logistics, quality, and credit teams to resolve customer issues.
• Review daily activity reports and message queues, take corrective action, and maintain customer-specific account documentation.
• Initiate proactive calls to new and existing accounts in support of sales and customer-service strategies.
• Participate in transactional improvement projects focused on cost reduction, productivity, and customer satisfaction.
• Use databases, data warehouse reports, order-entry tools, EDI, mainframe applications, and Microsoft Office to support account activities.

Requirements

• High school diploma required; a two- or four-year degree is preferred.
• Minimal experience is required; two or more years of customer account management experience is preferred.
• Ability to learn product characteristics, customer systems, account processes, and technical requirements.
• Strong verbal, written, active-listening, organization, follow-up, and problem-solving skills.
• Ability to manage multiple tasks accurately in a fast-paced and changing environment.
• Ability to collaborate effectively with internal departments and respond appropriately during challenging customer conversations.

Culture & Benefits

• Full-time position with moderate supervision and accountability for individual results and team impact.
• Benefits include life, medical, dental, and vision coverage.
• Flexible spending accounts and disability coverage are provided.
• 401(k) plan with company contributions and additional employee benefit options.
• Workplace safety, quality, environmental responsibility, equal employment opportunity, and nondiscrimination are emphasized.