Customer Success Manager, Enterprise (SaaS)

Location: Darlington, United Kingdom; hybrid schedule with 4 days onsite and 1 day remote each week

Company

hirify.global is a high-growth SaaS company using camera technology, AI, machine learning, and telematics to improve fleet safety, operational visibility, and business efficiency.

What you will do

• Act as the strategic post-sale partner for a portfolio of high-impact enterprise customers.
• Gather customer requirements, operational priorities, and success KPIs, then create implementation briefs for the ProServe team.
• Ensure platform configuration supports immediate adoption and long-term customer value.
• Monitor platform usage, performance data, and operational indicators to identify gaps and drive corrective action.
• Lead data-backed QBRs that demonstrate platform impact, KPI improvement, and ROI.
• Partner with Product, ProServe, and Support while advising senior managers, directors, and C-level stakeholders.

Requirements

• 7+ years of experience in B2B SaaS, Customer Success, Solutions Consulting, or Technical Account Management.
• Experience building trusted relationships and delivering measurable value for large enterprise customers.
• Strong understanding of data, platform configuration, and customer ROI drivers.
• Technical aptitude and confidence working within and making changes to a software platform.
• Excellent communication skills across operational, senior, and board-level stakeholders.
• Ability to work autonomously in a lean, fast-paced environment and continuously improve ways of working.

Nice to have

• Experience in fleet management, telematics, logistics, or compliance technology.
• Experience with Salesforce, Power BI, or other reporting and data visualisation tools.
• Involvement in product feedback, product improvement, or implementation strategy.
• Exposure to GDPR, SOC 2, or ISO 27001-led customer environments.
• Experience with large enterprise organisations, particularly those with 500+ employees or £100m+ in revenue.

Culture & Benefits

• Work on technology designed to improve driver and fleet safety.
• Collaborate with an ambitious team across the business.
• Take ownership and bring ideas to life in a visible, high-impact role.
• Help shape customer success processes as the enterprise segment develops.
• Opportunity to grow with an expanding company entering new markets.