Customer Engagement Manager – Lead Management & Growth

Location: Ballerup, Denmark, with a hybrid workplace option; travel a few times a year is expected

Company

hirify.global is the biggest insurance company in the Nordics, developing digital offerings and customer experiences that increase sales, retention, and customer satisfaction.

What you will do

• Translate business and customer insights into actionable customer engagement activities with measurable results.
• Own lead generation strategies, primarily through digital channels, and provide high-quality prospects to telemarketing teams.
• Monitor and analyze the full lead-to-sale funnel, identifying optimization opportunities and driving continuous improvement.
• Collaborate with sales operations to understand performance drivers and conversion barriers.
• Lead discussions with local cross-business-unit management and stakeholders on lead generation, prioritization, and results.
• Define data and tracking requirements for IT and other stakeholders while exploring new growth opportunities and lead sources.

Requirements

• Strong understanding of local business and market dynamics, including critical partnerships.
• Ability to own complex initiatives end to end, lead stakeholder discussions, and drive delivery from idea to implementation.
• Solid understanding of sales processes and funnel optimization, connecting insights to commercial outcomes.
• Data-driven and analytical mindset with strong communication and collaboration skills.
• Proactive, structured approach with a focus on continuous improvement and innovation.
• Fluency in Danish and proficiency in English are required.

Nice to have

• Experience in digital marketing, CRM, and data-driven lead generation.

Culture & Benefits

• Inclusive work environment with equal opportunities.
• Career and development opportunities in a large Nordic insurance organization.
• Skilled and collaborative professional environment within a Nordic agile unit.
• Hybrid workplace option.
• Wellness allowance, sports activities, insurance benefits, lunch benefit, and high pension savings.

Hiring process

• Screening and interviews are conducted on an ongoing basis.
• Submit a CV; a cover letter is not required.
• Successful candidates may be asked to provide references and a criminal record certificate; a credit check may also be conducted depending on the role.