Customer IT Support Desk Agent (Flight Data Intelligence)

Location: On-site in Whiteley, United Kingdom

Company

hirify.global provides flight data analytics, safety insights, and operational intelligence solutions for aircraft operators, airlines, OEMs, and regulators worldwide.

What you will do

• Act as the first point of contact for IT queries and service requests through phone, email, chat, and ticketing systems.
• Administer user profiles, permissions, and access rights across Windows, UNIX, and Linux environments.
• Provide Tier 1 and Tier 2 support for aviation applications, flight data systems, maintenance management tools, secure portals, and flight tracking systems.
• Troubleshoot hardware, software, network, and connectivity issues, escalating complex incidents when required.
• Record incidents, resolutions, and change requests while preparing accurate documentation and reports.
• Collaborate with IT teams to improve processes, reduce downtime, and enhance customer satisfaction.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• 2–3 years of experience in IT support, helpdesk, or customer-facing technical roles.
• Proficiency with Windows, UNIX, and Linux operating systems and web-based applications.
• Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and VPN technologies.
• Experience with databases and SQL, Docker and Kubernetes environments, and cloud-based technologies.
• Strong problem-solving, customer service, verbal communication, and written communication skills.

Nice to have

• Familiarity with PowerShell, Bash, or Python.
• Familiarity with JavaScript, jQuery, HTML, and CSS.
• Experience supporting SaaS platforms and cloud-hosted applications.
• Knowledge of aviation systems, flight data analytics platforms, or aviation software environments.

Culture & Benefits

• Work with mission-critical technologies supporting aviation safety and operational excellence.
• Collaborative and supportive environment focused on service excellence and continuous improvement.
• Growth opportunities in IT systems administration, cybersecurity, cloud technologies, and aviation software.