Desktop Support Specialist I (IT Support)

Location: 100% onsite at New York Eye & Ear Infirmary, 230 2nd Avenue, New York, NY. Monday–Friday, 9am–5pm, with occasional local travel to remote and offsite Mount Sinai locations.

Salary: $27.3863–$42.959 per hour.

Company

hirify.global is a large academic medical system providing healthcare, education, research, and clinical services across the New York metropolitan area.

What you will do

• Provide workplace technology support for management and staff, including network-based hardware and software, security, backup procedures, troubleshooting, repairs, installations, and upgrades.
• Manage and troubleshoot network printers, scanners, mobile devices, workstations, and related equipment.
• Move, add, and change workstations across Mount Sinai locations and off-campus sites.
• Support users at remote sites, including local travel when required.
• Participate in testing workplace technology packages, remote connectivity products, prototypes, and installation quality assurance.
• Resolve user issues, maintain customer satisfaction, and escalate complex problems when necessary.

Requirements

• Bachelor’s degree in Information Technology or a related field, or a four-year high school diploma/GED equivalent plus three years of relevant experience.
• At least one year of full-time experience in computer repair, maintenance, and installation.
• Strong customer service, organization, communication, troubleshooting, multitasking, and problem-solving skills.
• Advanced knowledge of Windows and Mac operating systems, with working knowledge of Microsoft 365 and iOS/Android mobile device support.
• Basic networking knowledge, including TCP/IP and DHCP, plus Active Directory and basic user and group administration.
• Hands-on experience with an ITSM or ticketing system; ServiceNow is preferred.

Nice to have

• A+, Network+, Security+, or Apple certifications.

Culture & Benefits

• Inclusive workplace focused on collaboration, fairness, and professional growth.
• Opportunity to contribute to healthcare, education, research, and patient care within a large academic medical system.
• Required training and ongoing development through assigned learning activities.
• Equal opportunity employer committed to removing barriers and supporting a respectful workplace.