13 часов назад
Help Desk Technician
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Help Desk Technician (Windows/MacOS/Microsoft 365): Providing hands-on Tier 2 support for onsite employees, enterprise users, and conference room technology with an accent on complex hardware and software troubleshooting, account administration, and local office support. Focus on resolving escalated tickets, configuring endpoints, mentoring Tier 1 technicians, and maintaining technical documentation.
Location: Farmington, Utah, United States; in-person and office-based
Company
is an independent distributor of life, health, and wealth insurance products with a strong insurtech focus.
What you will do
- Provide Tier 2 support for hardware, software, applications, workstations, operating systems, and peripherals through onsite and remote channels.
- Support the local office with desk-side assistance, hardware swaps, new-hire setup, and incidents requiring physical presence.
- Monitor and resolve enterprise tickets while meeting service levels and partnering with Shared Services Tier 2 technicians.
- Manage user accounts, permissions, and access in Active Directory and Microsoft 365.
- Configure, deploy, and troubleshoot laptops, phones, printers, mobile devices, audio/video equipment, and conference room technology.
- Mentor Tier 1 Support and create troubleshooting guides, technical documentation, and knowledge base articles.
Requirements
- 3–5 years of customer-facing IT support or help desk experience in a corporate or enterprise environment.
- Hands-on experience troubleshooting Windows and macOS systems, hardware, software, and applications.
- Experience supporting Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
- Knowledge of Active Directory and Microsoft 365 administration.
- Experience with ticketing systems, remote support tools, endpoint management solutions, and technical documentation.
- Bachelor’s degree in Computer Science, Information Systems, or a related field preferred, or equivalent practical experience.
Nice to have
- Experience supporting executive or VIP users in a high-priority environment.
- CompTIA A+, Network+, Microsoft, or equivalent IT certifications.
Culture & Benefits
- Family-like work environment with a focus on employee support and professional growth.
- Career opportunities within a hyper-growth company.
- Competitive compensation package and benefits for employees and their families.
- Equal opportunity employer committed to providing reasonable accommodations.
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