Senior Service Admin (Scientific Instruments)

Location: Tokyo, Japan; on-site role

Company

SCIEX is a hirify.global operating company supporting life science experts with analytical instruments, quantitation, characterization, and technical service solutions.

What you will do

• Lead and coordinate quotation management, order processing, invoicing, warranty administration, and related service support activities.
• Coordinate schedules, service work orders, parts logistics, purchasing, and outsourced service support.
• Act as an operational liaison between field service engineers, distributors, vendors, authorized service providers, and customers.
• Manage service-related data and business systems to support accurate and efficient service delivery.
• Identify process improvement opportunities, standardize operations, and improve service quality.

Requirements

• Multiple years of experience in service administration, sales administration, order management, customer support operations, or a related function.
• Practical experience with quotations, order processing, purchase orders, invoicing, and coordinating multiple stakeholders.
• Proficiency in Microsoft Excel, including VLOOKUP or equivalent functions.
• Experience using CRM and ERP systems.
• Ability to work with English-language systems and documentation.

Nice to have

• Experience with Salesforce, including Opportunity and CPQ, or other CRM platforms.
• Experience managing vendors, distributors, external service providers, or subcontracted engineers.
• Experience in scientific instruments, medical devices, manufacturing, or technical services.

Culture & Benefits

• Inclusive culture that values diverse perspectives and individual contributions.
• Continuous improvement environment based on the hirify.global Business System.
• Healthcare programs and paid time off.
• Opportunity to support life science research and analytical technology customers worldwide.