Workplace Experience Lead - Assistant Vice President (Finance)

Location: Tokyo, Japan; onsite office-based role

Company

hirify.global is a global alternative asset manager with investment strategies across real estate, private equity, credit, infrastructure, life sciences, growth equity, secondaries, and hedge funds.

What you will do

• Lead Workplace Experience operations for the Tokyo office, including reception, hospitality, pantries, conference rooms, office services, catering, internal events, and facilities management.
• Coordinate meetings, events, visitor services, room bookings, catering, vendors, room setup, and onsite support.
• Manage daily office operations, walkthroughs, inventory, maintenance, repairs, cleanliness, food and beverage areas, and quality control.
• Develop and improve standard operating procedures, service standards, SLAs, KPIs, reporting, and workplace processes.
• Manage stakeholder and vendor relationships, onboarding, performance, contracts, invoices, budgets, and cost optimization.
• Support office moves, space reconfigurations, workplace technology initiatives, and fire safety and disaster prevention readiness.

Requirements

• 8+ years of experience in workplace operations, hospitality, food and beverage, reception services, or related corporate services.
• Exceptional customer service, interpersonal, organizational, multitasking, problem-solving, and communication skills.
• Written and verbal proficiency in both Japanese and English is required.
• Professionalism, integrity, discretion, diplomacy, executive presence, and the ability to remain calm under pressure.
• Advanced proficiency in Microsoft Office Suite, particularly Excel.
• Ability to work with internal stakeholders, vendors, building management, service providers, and local authorities.

Nice to have

• Experience with EMS, IWMS tools, Concur, Adobe, BOX, document management platforms, and floorplan viewing software.
• Knowledge of fire safety, emergency preparedness, evacuation planning, incident response, and workplace compliance procedures.

Culture & Benefits

• High-touch workplace service aligned with established firm standards.
• Cross-functional collaboration with Facilities, Corporate Real Estate, Design & Construction, Physical Security, Finance, and Procurement.
• Responsibility for maintaining a safe, compliant, and operationally effective office environment.
• Equal employment opportunity and reasonable accommodation support are provided.