CTS Customer Technical Support (f/m/d) (Diagnostics)

Location: Krefeld, Germany; the role primarily uses phone support and remote diagnostic tools, with on-site service visits prepared when necessary.

Company

hirify.global develops and provides clinical diagnostic solutions for hospitals, laboratories, research facilities, and medical practices as part of Danaher.

What you will do

• Support laboratories, hospitals, and medical practices in diagnosing and resolving system malfunctions.
• Use phone support and remote diagnostic tools to address technical and application-related issues.
• Work directly with customers to identify solutions to complex problems.
• Prepare required on-site service visits in coordination with service technicians.

Requirements

• Completed training as a technician, MTLA, or in a comparable science or technology field.
• At least three years of professional experience.
• Strong interest in direct customer contact and complex technical problem-solving.
• Excellent communication skills and solid PC knowledge.
• Good German and English language skills required.

Culture & Benefits

• Work in clinical diagnostics, life sciences, and biotechnology.
• Contribute to diagnostic systems used in hospitals, laboratories, and medical practices worldwide.
• Work within Danaher's continuous improvement system, the Danaher Business System.
• Collaborate with customers and service technicians to resolve operational issues.