Satair - Customer Resolution Specialist - Satair Channel, APAC (Aerospace)

Location: Singapore Area

Company

hirify.global operates Satair, supporting aircraft spare-parts and related material services for aviation customers.

What you will do

• Act as the focal point for APAC customers on material-order actions and aircraft spare-parts requirements.
• Manage customer-specific open order books, quotations, claims, orders, and follow-ups against service KPIs.
• Provide qualified responses, resolve disputes, and maintain high customer satisfaction through fast and reliable support.
• Support on-time material delivery and maintain accurate customer records.
• Train customers on SATAIR Market and the Airbus Spares Portal.
• Contribute to digital-solution implementation, troubleshooting, customer meetings, and cross-functional account-support activities.

Requirements

• Diploma and at least 2 years of customer-service experience in a similarly sized organisation.
• Essential PC literacy, including word processing, spreadsheets, and databases.
• Proactive, customer-oriented, structured, flexible, and cooperative working style.
• Strong communication, analytical, attention-to-detail, and dispute-resolution skills.
• Ability to understand customer needs and develop creative solutions in a fast-paced environment.
• Intercultural understanding and willingness to adapt to change.

Nice to have

• Experience with SAP and Freshdesk.
• Basic shipping or aviation knowledge.

Culture & Benefits

• Permanent, full-time professional position.
• Collaboration within customer-resolution and cross-functional customer-account support teams.
• Flexible working arrangements are supported where possible.
• Inclusive working environment with a commitment to workforce diversity and equal opportunities.
• Integrity and awareness of compliance risks are expected.