Customer Success Manager (D&I - South Korea)

Location: Remote, based in South Korea

Company

hirify.global designs, builds, and operates a constellation of imaging satellites and delivers satellite data through a cloud-based platform for commercial, environmental, and humanitarian applications.

What you will do

• Manage strategic relationships with South Korean military and governmental agencies throughout the contract lifecycle.
• Understand customer mission requirements and guide the integration of hirify.global’s imagery and geospatial solutions into existing workflows.
• Navigate interagency relationships, identify stakeholders across ministries, and drive adoption of the platform.
• Own renewals, identify expansion opportunities, and promote new use cases within customer accounts.
• Represent South Korean government customer needs internally and collaborate with Product, Sales, and Engineering teams.
• Develop success plans with measurable KPIs and translate mission requirements into customer value.

Requirements

• 4+ years of direct experience working with the South Korean Defence Forces and/or federal government agencies.
• Bachelor’s degree in a relevant field.
• Knowledge of GIS, remote sensing, or satellite imagery applications and the ability to communicate with geospatial analysts.
• Ability to build relationships across ministries and with senior officials and technical end-users.
• Strong negotiation, presentation, communication, problem-solving, multitasking, and prioritization skills.
• Excellent written and verbal Korean and professional working English required; willingness to travel.

Nice to have

• Active armed forces reserve or veteran experience as an intelligence professional.
• Account Management or Customer Success experience with South Korean military or government customers.
• Knowledge of South Korean government agencies, procurement processes, and defense, intelligence, or emergency management initiatives.
• Experience with ArcGIS, QGIS, or Google Earth Engine.

Culture & Benefits

• Remote work with collaboration across a global organization.
• Paid vacation, holidays, and company-wide days off.
• Employee Wellness Program and home office reimbursement.
• Monthly phone and internet reimbursement.
• Tuition reimbursement, LinkedIn Learning access, equity, and paid volunteering time off.
• Commission eligibility.