Technical Account Manager (Data Infrastructure)

Location: Seoul, South Korea; hybrid working environment with in-office and/or in-person expectations

Company

hirify.global provides intelligent data infrastructure, unified storage, integrated data services, and cloud solutions for enterprise customers.

What you will do

• Provide technical consultation on hirify.global products and storage solutions, aligning recommendations with customer business goals.
• Build strategic technical relationships and act as a trusted advisor for customer technical stakeholders.
• Lead onboarding, integration, guided demos, technical success planning, and product adoption activities.
• Conduct technical health checks, analyze adoption data, and recommend improvements to customer environments.
• Manage technical assets, capacity, storage expansion, workload migrations, technology refreshes, renewals, and modernization opportunities.
• Collaborate with Renewal Specialists, Field Sales, Professional Services, Support Teams, and other technical teams to improve retention and expansion.

Requirements

• Bachelor’s degree and 5–7 years of B2B customer-facing experience in Customer Success, Sales Engineering, Technical Support, Sales Architecture, or Technical Account Management.
• Strong proficiency in hirify.global products and the storage domain, including capacity management, storage recommendations, cluster expansion, and data or workload migrations.
• Experience building strategic customer relationships, handling complex escalations, and developing customer success or health plans.
• Strong communication, emotional intelligence, critical thinking, data analysis, and business acumen.
• Proficiency in Microsoft Office and ability to work independently with global internal and external teams.

Nice to have

• Experience with Gainsight, Salesforce, and technical tools relevant to the role.
• Advanced specialization in soft skills, renewals and modernization, processes, tools, or products.

Culture & Benefits

• Hybrid working environment supporting connection, collaboration, and culture.
• Flexible approach designed to support work-life balance.
• Inclusive workplace that values initiative, impact, ownership, creativity, and diverse perspectives.
• Opportunities to contribute to strategic technical initiatives, innovation, mentoring, and best-practice development.

Hiring process

• Applications are reviewed through the hirify.global company website.
• Some stages may use AI-assisted evaluation tools alongside human decision-making; candidates may request an alternative process.