Korean Speaking Client Success Specialist

Location: Remote, with a required schedule of 10:00 AM–7:00 PM Pacific Time, Monday to Friday, including a one-hour unpaid break.

Company

hirify.global provides client support and outsourced business services.

What you will do

• Serve as the primary point of contact for Korean-speaking clients and conduct regular check-ins.
• Respond to client inquiries through email, chat, video calls, and phone, resolving issues and following up to closure.
• Coordinate with Finance, Operations, IT, and other internal teams to address client requests.
• Monitor satisfaction and retention risks, recommend solutions, and identify process improvements.
• Maintain accurate records of client interactions, feedback, resolutions, and account updates.

Requirements

• Fluent written and spoken Korean and English required.
• Previous experience in Client Success, Customer Success, Account Management, or Customer Support.
• Excellent communication, interpersonal, relationship-building, problem-solving, and organisational skills.
• Ability to manage multiple clients, priorities, and deadlines independently.
• Proficiency with Google Workspace, Microsoft Office, and CRM platforms.
• Ability to work remotely on the stated Pacific Time schedule.

Nice to have

• Experience supporting Korean-speaking or Korea-based clients.
• Experience with international clients or multicultural teams.
• Experience in a remote or BPO environment.
• Experience handling escalations, client retention, or B2B customer success.

Culture & Benefits

• Permanent work-from-home arrangement.
• Independent contractor engagement.
• Immediate hiring.
• Health insurance coverage for eligible locations.

Hiring process

• Complete the application, assessment questions, technical check, and voice recording.
• Hourly pay rate is determined based on performance during the application process.
• Applications with all requirements completed receive priority review.