Customer Success Manager, Civil Government

Location: Remote, based in the United Arab Emirates. If located near a hirify.global office, work from that office 3 days per week. Customer travel is required.

Company

hirify.global designs, builds, and operates a large constellation of imaging satellites and provides cloud-based satellite imagery and geospatial solutions.

What you will do

• Manage and expand relationships with national governments, regional authorities, municipalities, space agencies, union bodies, and UN programmes across Europe, the Middle East, and Africa.
• Own gross and net retention and maintain long-term customer health across the assigned portfolio.
• Help public-sector customers integrate hirify.global data into environmental monitoring, emergency response, land management, maritime surveillance, and sustainable development workflows.
• Partner with Account Executives to create account strategies, success plans, QBRs, and ROI narratives.
• Build stakeholder networks, support internal champions, and lead cross-functional teams through key account milestones.
• Identify risks, capacity gaps, and expansion opportunities while handling high-stakes customer situations.

Requirements

• 4+ years of experience in Customer Success, account management, or a similar customer-facing role, ideally with government customers.
• Bachelor’s degree in a relevant field.
• Fluency in Arabic and English is required.
• Working knowledge of remote sensing, GIS, or geospatial imagery products.
• Experience working with sales organizations and understanding commercial business models.
• Ability to work remotely from the United Arab Emirates and travel to customers and internal teams.

Nice to have

• Experience with CRM and Customer Success tools such as Salesforce, Gainsight, or Zendesk.
• Ability to translate customer data into actionable insights.
• Experience leading organizational change management efforts.
• Working proficiency in French or Russian.
• Experience with public procurement and tender processes.

Culture & Benefits

• People-centric culture focused on belonging, community, and humanitarian impact.
• Paid time off including vacation, holidays, and company-wide days off.
• Employee Wellness Program and paid volunteering time off.
• Home office, phone, and internet reimbursements.
• Tuition reimbursement, LinkedIn Learning access, and equity.
• Commission eligibility.