Customer Onboarding Specialist (Geospatial)

Location: Remote in Latin America. If located near a hirify.global office, work from that office 3 days per week.

Company

hirify.global designs, builds, and operates a large constellation of imaging satellites and provides cloud-based geospatial data and software to commercial, environmental, and humanitarian customers.

What you will do

• Deliver tailored technical onboarding experiences covering hirify.global products, satellite data, tools, and customer workflows.
• Lead kickoff calls, coordinate onboarding activities, and deliver live training and technical workshops across Latin America.
• Partner with Customer Success Managers to provide ongoing technical enablement for strategic customers.
• Build customer relationships through technical guidance, education, and adoption best practices.
• Design and improve onboarding resources, education content, and learning materials.
• Coordinate with Customer Success, Technical Support, Professional Services, Product, and Revenue Operations while monitoring engagement and feedback.

Requirements

• 4+ years of experience in customer onboarding, customer education, technical training, technical support, customer success, or a similar customer-facing role.
• Bachelor's degree in a related field.
• Professional fluency in English, Spanish, and Portuguese, with the ability to deliver onboarding and technical training in all three languages.
• Technical aptitude and the ability to explain complex concepts to technical and non-technical audiences.
• Experience with GIS, remote sensing, or geospatial data platforms.
• Hands-on coding or scripting experience, preferably Python, plus familiarity with adult learning and customer enablement practices.

Nice to have

• Experience in a SaaS, data, or developer-focused product environment.
• Experience with learning management systems, customer education platforms, or documentation systems.
• Experience with live and scaled customer onboarding programs, onboarding automation, or customer engagement platforms.
• Experience supporting multilingual or cross-cultural audiences.

Culture & Benefits

• Paid time off, including vacation, holidays, and company-wide days off.
• Supplemental medical and dental coverage, subject to employment type and location.
• Employee wellness program.
• Home office, phone, and internet reimbursements.
• Tuition reimbursement and access to LinkedIn Learning.
• Paid volunteering time off.