Customer Onboarding Specialist (SaaS)

Location: Newton, Massachusetts, USA; in-person work three days a week or more

Salary: $60,000–$66,000 per year, based on experience

Company

hirify.global provides data-driven digital services, technology market intelligence, advertising, custom content, and demand-generation solutions for technology buyers and sellers.

What you will do

• Own the end-to-end onboarding experience for subscription customers from contract signature through completion.
• Serve as the primary customer contact, sending welcome communications, setting expectations, and providing self-service resources.
• Lead kickoff calls, confirm goals and success criteria, and deliver platform training, product walkthroughs, and best-practice guidance.
• Coordinate integration setup and internal onboarding activities with Sales, Campaign Management, Product, Support, and Delivery.
• Track progress, customer sentiment, risks, and issue resolution in internal systems.
• Confirm customer readiness, transition customers to ongoing support, and provide feedback to improve onboarding processes and documentation.

Requirements

• Bachelor’s degree.
• 1–3 years of customer-facing experience in customer success or support, preferably in software or sales and marketing environments.
• Experience onboarding clients to SaaS products is preferred.
• Knowledge of B2B digital marketing, ad tech, marketing automation, lead generation, demand generation, and content marketing.
• Strong communication, client-ready presentation, writing, sales, problem-solving, multitasking, and organizational skills.
• Ability to work from the Newton, Massachusetts office in person three days a week or more.

Culture & Benefits

• Collaborative community with in-person and online social events and colleague groups.
• Up to four paid volunteer days per year.
• Training, mentoring, LinkedIn Learning access, and support for internal career moves.
• Open vacation, 10 national holidays, and the option to work from almost anywhere for up to four weeks per year.
• 401(k) match, health, vision and dental insurance, parental leave, and an employee share purchase plan.
• Wellbeing support, recognition programs, and opportunities to collaborate with international teams.