Manager, Case Coordination

Location: Hybrid role based in the Charlotte, North Carolina office; in-office work is required.

Company

hirify.global uses financial strength and technology-driven services to simplify legal processes for plaintiffs, heirs, attorneys, and healthcare providers.

What you will do

• Lead and manage Case Coordination Representatives and Senior Representatives.
• Oversee case intake, assignment, follow-up, audits, and adherence to funding commitments.
• Make funding decisions of up to $60,000 within established policies and guidelines.
• Develop and maintain departmental policies, SOPs, playbooks, and process improvements.
• Review dashboards and weekly metrics to validate data, identify trends, and improve operational performance.
• Coach employees, track goals, address performance gaps, and collaborate with leadership, HR, referral sources, and internal departments.

Requirements

• 3–5 years of relevant industry or operations experience, including team leadership.
• Proven ability to coach and develop teams.
• Working knowledge of personal injury workflows, medical terminology, orthopedic and soft-tissue injuries, and provider operations.
• Strong analytical, problem-solving, communication, customer service, and relationship-building skills.
• Technical proficiency, organization, adaptability, and a continuous improvement mindset.
• Ability to work in-office at the Charlotte, North Carolina office.

Culture & Benefits

• Comprehensive medical, dental, vision, and life insurance plans.
• 401(k) with a company match.
• Flexible spending accounts for medical and dependent-care expenses.
• Paid time off to recharge.
• Team-oriented, fast-paced work environment.