Director of Client Operations (Healthcare)

Location: Remote, with the job location listed as Brentwood, Tennessee, United States

Salary: $120,000–$140,000 annually, plus performance-based bonus and annual performance incentive

Company

hirify.global provides healthcare and fitness services to large organizations and their employees, helping improve health outcomes and reduce healthcare costs.

What you will do

• Oversee operations across up to 15 health centers and multiple healthcare and fitness service lines.
• Manage relationships with up to 10 clients, serving as the escalation point and primary contact for strategic integration and expansion opportunities.
• Lead client and site meetings, committees, task forces, and post-go-live implementations.
• Improve health center performance by developing processes, performance standards, measurements, and proactive solutions.
• Manage budgets, margins, staffing, capacity, ROI, and a portfolio generating $2M–$10M in gross annual revenue.
• Lead, coach, and mentor site-level supervisors and health center leadership while managing up to 10–50 direct and indirect FTEs.

Requirements

• 10+ years of experience in a business environment or related industry, including management experience.
• Bachelor’s degree in a related field preferred, or equivalent experience.
• Experience managing virtual teams and complex operations.
• Experience with medical information management systems and process or efficiency management.
• Strong Excel, PowerPoint, Word, Outlook, communication, presentation, relationship-building, and leadership skills.
• Ability to manage change, work independently and collaboratively, and interact effectively with internal and external stakeholders.

Nice to have

• Healthcare experience in a medical, pharmacy, fitness, or similar environment.
• Prior budget and P&L responsibility.
• Knowledge of Workers’ Compensation, Medicare, or clinical standards of practice.
• Related bachelor’s degree.

Culture & Benefits

• Full-time employment with medical, dental, vision, life, and disability insurance.
• 401(k) program with company match.
• Paid holidays and vacation time, with an Open Time Off plan for employees in Washington or Colorado.
• Company-sponsored wellness program and employee assistance program.
• Access to virtual primary care and virtual behavioral health at no cost for team members and dependents.
• Work-life balance is emphasized in company decision-making.