5 часов назад
Manager, Americas Client Service Operations
120 000 - 225 000$
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Manager, Americas Client Service Operations (Investment Operations): Leading client service operations for Americas Institutional and Wealth business lines with an accent on team leadership, scalable processes, transformation, and service performance. Focus on improving client experience, managing complex escalations and third-party providers, and building a consistent global servicing model.
Location: Boston, MA, United States; hybrid schedule with office attendance 4 days per week and remote work 1 day per week.
Salary: USD 120,000–225,000 per year, plus potential variable compensation and benefits.
Company
is a private-partnership investment management firm providing investment solutions and proprietary research to institutional clients in more than 60 countries.
What you will do
- Lead the US Client Service Operations team, overseeing daily support, issue resolution, and client communications.
- Build a consistent global client servicing model with regional operations leaders.
- Drive transformation initiatives, process improvements, and scalable service solutions.
- Establish and monitor SLAs and KPIs to improve operational performance and client satisfaction.
- Collaborate with Client Platform, Investment Platform, Infrastructure Platform, Trading, and Portfolio Implementation teams to resolve complex client challenges.
- Manage budgets and third-party providers while serving as a senior escalation point for high-impact client concerns.
Requirements
- 10+ years of experience in client operations, investment operations, or a related field.
- At least 5 years of leadership experience, including building and scaling teams.
- Experience leading transformation, continuous improvement, process redesign, and service-model enhancement initiatives.
- Excellent organizational, communication, analytical, problem-solving, and leadership skills.
- Experience managing third-party service providers or outsourced teams, including contracts, SLA adherence, and performance reviews.
Culture & Benefits
- Flexible hybrid work environment with four days in the office and one remote day each week.
- Retirement plan, health, dental, vision, pharmacy, HSA, and FSA coverage.
- Life and disability insurance, employee assistance, adoption assistance, and backup childcare.
- Tuition and CFA reimbursement, paid holidays, sick time, vacation time, and other paid leave.
- Equal opportunity workplace focused on diversity and inclusion.
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