Customer Experience Technical Representative - Weekend Back

Location: Pewaukee, Wisconsin, United States. Full-time schedule from Friday through Tuesday, with 8-hour shifts starting between 7:00 a.m. and 10:00 a.m. Central Time.

Company

hirify.global develops solutions that protect homes, strengthen businesses, and support a more resilient and sustainable energy future.

What you will do

• Respond to customer interactions through email, phone, text, and chat.
• Resolve technical and non-technical inquiries, including installation support and troubleshooting.
• Document customer interactions in real time and complete data entry.
• Use product materials and available tools to provide accurate information and recommendations.
• Maintain customer satisfaction, productivity, and schedule-adherence metrics.
• Escalate complex inquiries and complaints to specialized teams.

Requirements

• High school diploma or GED.
• At least one year of experience in customer service or technical troubleshooting.
• Technical aptitude, analytical thinking, empathy, and conflict-resolution skills.
• Excellent verbal and written communication skills.
• Ability to work consistently from Friday through Tuesday and complete 8-hour shifts.
• Ability to pass product and process testing after training.

Nice to have

• Contact center experience involving troubleshooting and high-volume inbound calls.
• Experience with SAP or an equivalent ERP system.
• Experience with SAP or Salesforce CRM.
• Basic knowledge of Microsoft Office, Teams, Outlook, calendars, and task management.
• Bilingual Spanish capability.

Culture & Benefits

• Ongoing product training and continuing education.
• Opportunity to support a customer-first service commitment.
• Flexibility to work overtime when required by customer and business needs.
• Role includes computer-based work, regular standing and walking, and occasional travel.
• Occasional lifting of up to 25 pounds may be required.