Returns Processing Representative

Location: Santa Fe Springs, California, United States; onsite in an office environment

Compensation: $18.31–$24.56 per hour

Company

hirify.global designs, engineers, manufactures, and markets performance products and systems for bicycles, powered vehicles, off-road vehicles, motorcycles, and commercial trucks.

What you will do

• Process customer and vendor product returns and track their status through the returns system.
• Verify warranties and prepare paperwork for refunds.
• Inspect, spot-check, and test returned RMA products.
• Receive, sort, and stage returned products for repair, refurbishment, or resale.
• Interact with customers, collect information about faulty products, and issue RMA numbers.
• Log accurate return and product data in the system.

Requirements

• High school diploma or equivalent.
• At least 2 years of relevant customer service experience.
• Ability to multitask and handle pressure.
• Ability to solve complex problems and strong interpersonal skills.
• Meticulous attention to detail and ability to validate and enter computer data.
• Ability to work onsite in the Santa Fe Springs office and sit for long periods.

Culture & Benefits

• Team-oriented work environment with a focus on bringing products to customers.
• Competitive wages and employee discounts.
• Medical, dental, vision, health spending, and dependent care savings accounts.
• Disability and life insurance programs.
• 401(k) plan with employer matching.
• Professional development opportunities.