ServiceNow Technical Product Owner (IT, Facilities and Finance Service Management)

Location: Remote from the United Kingdom, with occasional global travel for stakeholder workshops and events of up to 15%.

Annual salary: £80,000–£100,000.

Company

hirify.global is a global science and technology company operating across life sciences, diagnostics, and biotechnology businesses.

What you will do

• Define product vision, strategy, and roadmaps for ServiceNow service management across IT, Facilities, and Finance.
• Own and prioritise the product backlog and Agile delivery lifecycle, translating business needs into user stories and acceptance criteria.
• Partner with IT, Facilities, and Finance leaders to drive service transformation, process optimisation, self-service adoption, and operational excellence.
• Lead the adoption of AI, Generative AI, automation, and digital workflow capabilities with appropriate governance and scalability.
• Establish success metrics and use service performance, adoption insights, and stakeholder feedback to drive continuous improvement and reduce technical debt.

Requirements

• At least 5 years of hands-on experience as a Product Owner, Platform Owner, or ServiceNow Lead.
• Proven experience implementing ServiceNow ITSM, including user interfaces such as Employee Service Centre.
• Ability to translate business needs into technical requirements, supported by strong analytical and problem-solving skills.
• Excellent verbal and written communication skills, with the ability to influence and negotiate with stakeholders across functions and levels.
• Ability to work remotely from the United Kingdom and travel globally up to 15%.

Nice to have

• ServiceNow certifications such as CSA or CIS-ITSM.
• Experience with Workplace, Facilities, and Finance service delivery platforms.
• Experience with IT technology transformation in complex enterprise environments, including AI automation.
• Bachelor’s degree in Information Technology, Computer Science, HR Technology, or a related field.
• ITIL v4 Foundation certification.

Culture & Benefits

• Comprehensive benefits, including healthcare programs and paid time off.
• Flexible remote working arrangements for eligible roles.
• Opportunities for career development within a global science and technology organisation.
• Culture focused on continuous improvement, belonging, and internal development.