Operations Coordinator, Litigation Support

Location: Remote within the United States; Monday–Friday coverage from 9 am–6 pm or 10 am–7 pm PT.

Salary: $20–$27 per hour.

Company

hirify.global provides court reporting, litigation support, and technology solutions that simplify legal workflows for law firms.

What you will do

• Triage and route incoming litigation support tickets while meeting service-level agreements.
• Manage phone and Zendesk communications with clients, vendors, and internal teams.
• Monitor job milestones, request vendor updates, and keep customers informed.
• Resolve cross-functional issues and escalate time-sensitive requests appropriately.
• Maintain accurate case records, including duplicate prevention and proper record merges.
• Support litigation support projects such as the Guru knowledge base and meeting notes.

Requirements

• Operational experience in litigation or legal support.
• Experience managing high-volume, deadline-driven workflows with precision.
• Ability to read and interpret subpoenas, court filings, notices, and correspondence.
• Strong organization, attention to detail, and ability to manage multiple requests.
• Experience in legal support, paralegal work, customer service, or operations coordination.
• Ability to work the required Pacific Time schedule while based in the United States.

Culture & Benefits

• Remote-first work environment with flexible paid time off.
• Home office setup and a monthly internet and phone stipend.
• Premium medical, dental, and vision coverage, with some plans fully covered.
• Stock options and opportunities for career growth into a senior role.
• Coaching, regular one-on-ones, and quality reviews from litigation support leaders.
• Values centered on reliability, innovation, and a hospitality mindset.