Customer Support Specialist

Location: Remote Texas

Salary: $15.00–$18.00 per hour, depending on experience

Company

Support students and their families for an educational client through technical and operational assistance.

What you will do

• Serve as the primary support contact for students and families through email, phone, text, and support platforms.
• Respond to questions about enrollment, attendance, curriculum, testing, and grades.
• Troubleshoot software and hardware issues involving Chromebooks, PCs, and Macs.
• Triage and escalate academic and technical concerns to the appropriate personnel.
• Create and maintain FAQs, templates, user guides, support logs, and hardware inventories.
• Support staff training, employee onboarding and offboarding, remote device configuration, and system integrations.

Requirements

• At least 3 years of experience in support, helpdesk, or family-facing work in a school-based environment.
• Experience working independently in a remote setting with minimal supervision.
• 1–2 years of experience using Google Workspace, including Docs, Sheets, Slides, and Drive.
• Strong written communication, problem-solving, and conflict-resolution skills.
• Knowledge of educational technology platforms and virtual learning environments.
• High school diploma or GED required; a bachelor's degree and IT, computer repair, or network diagnostic certifications are preferred.

Culture & Benefits

• Medical, dental, and vision insurance.
• 401(k) plan with employer matching.
• Life and disability insurance.
• Health savings and flexible spending accounts.
• Paid time off, paid holidays, and remote work options.
• Collaborative environment with opportunities to learn and grow.