Client Support Analyst (IT Helpdesk)

Location: Remote - Nebraska, with hybrid attendance required three days per week for associates living within 30 miles of an office location.

Salary: $21.64–$24 per hour

Company

hirify.global Business Services provides payment technology and education services to higher education institutions, K-12 schools, students, families, and supporters.

What you will do

• Serve as the first line of support for client inquiries by phone and email.
• Diagnose, troubleshoot, document, prioritize, and resolve non-complex software, hardware, and service issues.
• Escalate advanced issues and provide continued support for product updates and releases.
• Maintain client relationships and support satisfaction and retention.
• Record customer interactions and resolutions in ticketing or CRM systems.
• Provide basic product guidance and training while meeting defined SLAs.

Requirements

• High school diploma or equivalent.
• At least two years of experience in customer support or an IT helpdesk environment.
• Experience using a ticketing or helpdesk system.
• Strong verbal and written communication, organization, multitasking, and customer-service skills.
• Basic understanding of software, hardware, and network troubleshooting.
• Must already be authorized to work in the United States without current or future visa sponsorship.

Nice to have

• Associate degree or certification in IT or a related field.

Culture & Benefits

• Hybrid work environment combining remote work with regular in-office collaboration.
• Medical, dental, vision, HSA, and FSA benefits.
• Earned time off, 401(k), student loan repayment, and life insurance.
• Tuition reimbursement, employee stock purchase program, incentive pay, and wellness support.