Technical Support Engineer I (Windows/Linux/Mac)

Location: Virtual

Salary: $21–$24 per hour

Company

hirify.global is hiring for an enterprise technical support role focused on resolving customer software and hardware issues.

What you will do

• Provide technical assistance to customers through email, chat, phone, and written instructions.
• Research, diagnose, and troubleshoot software, hardware, account, operating system, and network issues.
• Own customer issues through resolution, track cases within agreed time limits, and follow up after troubleshooting.
• Escalate unresolved issues to appropriate internal teams, including software developers.
• Log issues accurately, maintain technical documentation, and prepare timely reports.
• Manage multiple open issues while providing prompt and accurate feedback.

Requirements

• High school diploma or equivalent; a bachelor's degree in IT or a related field is preferred.
• Up to 3 years of experience in technical support, desktop support, IT help desk, or a similar role.
• Hands-on experience with Windows, Linux, and Mac OS environments.
• Understanding of computer systems, mobile devices, and other technology products.
• Familiarity with remote desktop applications and help desk software such as Zendesk.
• Strong problem-solving and written and verbal communication skills.

Nice to have

• Microsoft, Linux, Cisco, or similar technology certifications.
• A bachelor's degree in IT or a related field.

Culture & Benefits

• Virtual work arrangement.
• Support customers through multiple communication channels.
• Work according to hirify.global's core values and ethical standards.