Customer Support Specialist

Location: Remote

Compensation: minimum starting point of $44,990 per year, inclusive of base and bonus; final compensation depends on experience, skills, certifications, and geographic location.

Company

Remote-first organization recognized among leading remote-first workplaces.

What you will do

• Provide customer support through email, chat, and occasional calls.
• Take ownership of customer issues, resolve challenges, and escalate cases when needed.
• Use test environments to recreate customer scenarios and investigate undocumented product behavior.
• Anticipate customer needs and provide tailored solutions.
• Meet performance goals for productivity, customer satisfaction, and reliability.

Requirements

• Customer-first, friendly, professional, and solutions-focused approach.
• Strong technical skills and the ability to guide users with different levels of platform experience.
• Curiosity and resourcefulness when investigating and reproducing issues.
• Excellent written and verbal communication skills.
• Proven high performance in customer or technical support roles.

Nice to have

• Experience in SaaS or technology startup environments.
• Experience as an administrator, parent, coach, or recreational sports participant.
• Availability to work from 8:30am to 5pm PST.

Culture & Benefits

• Remote-first work environment.
• Compensation includes base pay and bonus.
• Company merchandise upon starting.
• $50 credit on each work anniversary.
• Opportunities for professional growth.