Staff Software Engineer, AI Solutions (ServiceNow)

Location: US - Denver, CO; at least 3 days per week in the office are required. Travel is required 5–10% of the time.

Salary: $127,000–$202,700 USD per year, with potential bonus and equity eligibility.

Company

hirify.global is a global payments technology company facilitating transactions between consumers, merchants, financial institutions, and government entities.

What you will do

• Design, develop, and optimize AI-powered solutions within ServiceNow and through external custom integrations.
• Create custom MCP tooling and Agentic AI solutions, including integrations with third-party LLMs such as OpenAI and Google Gemini.
• Build and maintain integrations between ServiceNow and enterprise applications across the full lifecycle, including APIs, scripting, and framework deployment.
• Collaborate with stakeholders, business analysts, and internal customers to identify AI adoption opportunities and architect effective solutions.
• Troubleshoot ServiceNow configurations and AI components, ensuring secure, reliable, and scalable operation.
• Produce technical designs and documentation, estimate project work, and communicate progress in project meetings and daily scrums.

Requirements

• Must work from the United States and attend the Denver office at least 3 days per week.
• At least 5 years of relevant experience with a bachelor's degree, 2 years with an advanced degree, 0 years with a PhD, or 8+ years of relevant experience.
• Hands-on experience with AI-powered solutions, GenAI agents, conversational applications, Agentic Systems, prompt engineering, LLM fine-tuning, and RAG.
• Strong Python skills and experience building RESTful or GraphQL APIs, with knowledge of JavaScript, AJAX, JSON, CSS, REST, SOAP, and HTML.
• Experience with ServiceNow development tools, frameworks, CMDB, data modeling, integrations, ITSM, and ITOM.
• Strong analytical, problem-solving, communication, documentation, and collaboration skills.

Nice to have

• ServiceNow CSA, CIS, or CAD certification.
• Experience with MCP servers or comparable model-serving and hosting platforms.

Culture & Benefits

• Collaboration across globally distributed teams, time zones, and cultures.
• Medical, dental, and vision coverage.
• 401(k), FSA/HSA, life insurance, paid time off, and wellness program.
• Potential bonus and equity eligibility.