VP, Service Center

Location: Tempe, Arizona, United States; onsite service center leadership role

Salary: $109,283–$182,207 per year

Company

hirify.global is a U.S. wealth management firm providing advisor affiliation models, investment solutions, fintech tools, and practice management services to financial advisors and institutions.

What you will do

• Lead Core Service execution, priorities, operating expectations, and measurable outcomes for advisor service.
• Manage and develop AVPs, Managers, and more than 100 Financial Service Professionals.
• Oversee transactional support including money movement, new accounts, account transfers, and related advisor service needs.
• Use service-level, call-center, quality, productivity, and client experience data to improve performance.
• Partner with Client Success, Workforce Management, Product, Technology, Learning and Development, and other enterprise teams.
• Lead process redesign, technology enablement, workforce capability development, and adoption of new operating practices.

Requirements

• 10+ years of contact center experience, preferably in financial services.
• Experience leading high-volume service organizations supporting financial advisors, wealth management professionals, or sophisticated client segments.
• At least 5 years of people leadership experience, including leading leaders and developing high-performing teams.
• FINRA Series 7 and Series 24 required.
• Experience using data, operating routines, and continuous improvement practices to drive measurable outcomes.
• Executive communication, relationship-building, and problem-solving skills; a bachelor's degree is preferred.

Culture & Benefits

• Collaborative, team-oriented environment focused on integrity, client success, inclusion, accountability, and continuous improvement.
• 401(k) matching, health benefits, employee stock options, paid time off, and volunteer time off.
• Leadership role with responsibility for employee engagement, talent development, and culture.