Client Success Specialist (PACF)

Location: Onsite at hirify.global’s World Headquarters in Overland Park, Kansas, United States

Company

hirify.global develops healthcare solutions and supports post-acute care organizations through collaborative, innovation-focused services.

What you will do

• Serve as a liaison for hirify.global clients and manage requests related to contract adjustments and financial commitments.
• Navigate client workflows, clarify requests, and identify opportunities to strengthen client partnerships and experiences.
• Coordinate conversations and action items with clients to ensure efficient, timely completion.
• Partner with internal stakeholders and business owners to recommend client negotiation strategies.
• Analyze and prepare proposals and other business communications.
• Maintain an understanding of client lifecycle expectations and help streamline client experiences across business and operational teams.

Requirements

• Bachelor’s degree or equivalent experience.
• 2–4 years of relevant work experience.
• Ability to work onsite at the hirify.global World Headquarters in Overland Park, Kansas.
• Legal authorization to work in the United States is required; employment eligibility will be verified at hire.
• Availability to work additional or irregular hours as needed.
• Ability to safeguard company and client information and work at a computer for extended periods.

Nice to have

• Experience using generative AI tools such as Gemini or Copilot to automate workflows, draft communications, or analyze data.
• Proficiency with Microsoft 365, especially Excel and Outlook, and hands-on Salesforce experience.
• Strong organizational, project, multitasking, and prioritization skills.
• Experience handling complex client conversations and developing creative solutions to challenging inquiries.

Culture & Benefits

• Medical, prescription, dental, and vision benefits.
• Mental health support through an employee assistance program.
• Generous paid time off and 13 paid holidays.
• 100% vested 401(k) retirement plan.
• Educational assistance of up to $2,500 per year.
• Collaborative, inclusive, and innovation-focused work environment.