Customer Success Associate 1

Location: Tampa, Florida, United States — hybrid; remote work is possible at times, but at least 3 days per week in the office is required.

Company

hirify.global provides global expansion services covering legal entity setup, global HR, payroll, compliance, tax, and advisory.

What you will do

• Research client industries and business activities to anticipate customer needs.
• Prepare and run regular customer service review meetings, including agendas, supporting documents, and reports.
• Handle customer queries, coordinate escalations, and identify opportunities for relevant service add-ons.
• Record and distribute meeting minutes while maintaining relationships with customers, local partners, and internal teams.
• Generate customer operations reports, identify insights, and recommend process improvements.
• Administer Salesforce account and customer interaction records and review invoice outputs against customer agreements.

Requirements

• Recent graduate with a strong interest in international business, or 1–2 years of experience in customer or consulting support within professional services.
• Strong written and verbal English communication skills required.
• Experience or exposure to accounting, consulting, law, tax, HR, or legal services is advantageous.
• Proactive, responsive, self-motivated, and customer-focused.
• Strong organization, multitasking, time-management, communication, and problem-solving skills.
• Ability to work confidently with senior internal and external stakeholders and manage multiple business relationships.

Culture & Benefits

• Fast-paced, client-first working environment focused on solutions.
• Cross-functional collaboration with customers, local partners, and internal teams.
• Opportunity to build Customer Success skills and grow within the wider organization.
• Occasional remote working is available within the hybrid arrangement.