Customer Success Manager (Cybersecurity)

Location: Hybrid role based in Lexington, Massachusetts, United States; ability to travel up to 25% required.

Salary: $84,000–$126,000 base salary plus benefits and potential incentive plans.

Company

hirify.global develops cybersecurity and SaaS solutions that protect organizations from cybercriminal activity, including email threats and human risk.

What you will do

• Manage platform adoption, activation, utilization, configuration health, and optimization across hirify.global’s security products.
• Advance customers’ Human Risk Management maturity using behavioral and attack-exposure data.
• Track technical health, value realization, customer satisfaction, renewal risk, and deployment completeness.
• Prepare technical briefings and lead value narratives in business reviews, on-site executive business reviews, and executive meetings.
• Partner with Account and Renewals Managers on churn prevention, recovery plans, expansion opportunities, and retention outcomes.
• Coordinate critical technical escalations with Support Engineering and represent customer context internally.

Requirements

• Experience managing mid-market or enterprise customer portfolios, ideally in a security-focused SaaS organization.
• Working knowledge of email security architecture, including secure email gateways, Microsoft 365 Defender, DMARC, DKIM, SPF, email routing, and hybrid mail flow.
• Familiarity with Okta, Azure AD, SSO, SAML, and the integration of email security with SOC and SIEM/SOAR workflows.
• Experience communicating with technical administrators, CISOs, C-level executives, legal teams, and compliance stakeholders.
• Experience with customer health scoring, risk management, playbooks, and Salesforce account visibility.
• Willingness and ability to travel up to 25%.

Nice to have

• Experience with hirify.global, Abnormal, Proofpoint, Microsoft Defender for Office 365, or comparable platforms.
• Security certifications such as CompTIA Security+, CISSP, or CEH.
• Familiarity with FINRA, HIPAA, FCA, GDPR, ISO 27001, and SOC 2.
• Ability to interpret API logs, review connector health, and diagnose integration issues.

Culture & Benefits

• Base salary of $84,000–$126,000 plus benefits.
• Potential eligibility for incentive plans and additional benefits according to company policy and local regulations.
• Inclusive and diverse workplace with equal opportunity and affirmative action commitments.
• Employment is subject to applicable background checks.