Director, Client Success (AI)

Location: Austin, Texas, United States; hybrid with several days per week in the Austin office

Salary: $160,000–$190,000 base salary, plus annual performance bonus and equity.

Company

hirify.global is building an AI growth platform for real estate professionals and is a Series C company with more than $100M in annual recurring revenue.

What you will do

• Lead the Client Success organization, including CSM managers and their teams.
• Own gross revenue retention, net revenue retention, renewal performance, expansion revenue, and forecasting.
• Build renewal, at-risk, upsell, and expansion motions that protect and grow recurring revenue.
• Establish segmented client coverage, health scoring, playbooks, and QBR processes for high-value accounts.
• Use AI and automation to extend team capacity and focus coverage on high-impact work.
• Partner with Sales, Onboarding, Support, and Product to improve client outcomes and represent client needs internally.

Requirements

• 8+ years of experience in Client Success or account management.
• At least 3 years of experience leading leaders and managing managers.
• Proven success owning and achieving gross and net retention, renewal, or expansion targets.
• Experience scaling a Client Success team in a high-growth SaaS or subscription business.
• Experience building health scoring, segmentation, playbooks, forecasting, or similar operating infrastructure.
• Must be based in Austin, TX and work from the Austin office several days per week.

Nice to have

• Experience in proptech, real estate technology, or serving SMB and entrepreneur clients.

Culture & Benefits

• High-ownership, low-ego working culture.
• AI-forward approach to scaling Client Success operations.
• Annual performance bonus.
• Equity.
• Comprehensive benefits.