Library Assistant

Location: Hybrid or onsite at the Milton Keynes office, United Kingdom; office attendance is expected approximately 2 days per week, including Wednesday, and may increase according to business needs.

Salary: £27,319–£30,378 per year

Company

hirify.global is the UK's largest university, providing flexible part-time higher education and conducting research focused on widening access to education.

What you will do

• Provide administrative support for acquiring and renewing online and print library content.
• Place and monitor orders, process invoices, maintain subscription records, and liaise with suppliers, libraries, and journal agents.
• Collect and evaluate usage data, cost information, budgets, and expenditure reports for online information resources.
• Assess online platforms and content against accessibility criteria to support students with disabilities and inform purchasing decisions.
• Respond to library enquiries through webchat, email, telephone, and in-person channels.
• Support content promotion, document delivery, inter-library lending, Research Support, and the Enquiries Helpdesk.

Requirements

• Experience using Microsoft Office, particularly Excel, Outlook, and Word.
• Experience improving administrative processes and working accurately with financial data.
• Ability to identify and resolve problems, prioritise competing demands, and work independently and collaboratively.
• Experience providing excellent customer service and communicating professionally with internal and external customers.
• Strong teamwork skills, including relationship building and constructive feedback.
• Ability to attend the Milton Keynes office as required, normally around 2 days per week.

Nice to have

• Experience working in a finance role.
• Experience working with external third-party suppliers.
• Experience using a Library Management System.

Culture & Benefits

• Flexible working arrangements, including job share, part-time, and compressed hours, may be discussed.
• Benefits and policies support work-life balance.
• Staff development events and relevant training are provided.
• The role supports equality, diversity, health, and safety principles.
• Travel expenses to the Milton Keynes site are not reimbursable.

Hiring process

• Submit a CV and a supporting statement of up to 1,000 words.
• Interviews are expected to take place at the beginning of October.
• Applications may be reviewed continuously and the vacancy may close early after the minimum advertising period.