Network Vendor Manager (Healthcare)

Location: Remote, based in the United States; San Antonio, Texas. Travel up to 25% for provider meetings and relationship management.

Company

hirify.global is a technology and services company improving access to non-emergency medical transportation through proprietary technology and a nationwide network of vetted transportation providers.

What you will do

• Build and manage strategic relationships with transportation providers.
• Drive provider performance through scorecards, SLAs, KPIs, feedback loops, and corrective action plans.
• Expand geographic coverage while optimizing quality, cost-effectiveness, and scalability.
• Monitor compliance and help prevent fraud, waste, and abuse.
• Resolve ride-related escalations with Complaints & Grievances and other internal teams.
• Lead, coach, and develop a team of Network Specialists while guiding providers in adopting technology and operational processes.

Requirements

• At least 2 years of vendor management experience and a track record of building external relationships.
• Experience influencing stakeholders and driving performance outcomes through partnership and accountability.
• Strong written and verbal communication, presentation, negotiation, and issue-resolution skills.
• Experience managing performance metrics such as SLAs, scorecards, and KPIs.
• Strategic thinking and the ability to manage competing priorities in a fast-paced environment.
• Willingness to travel up to 25% for provider meetings and relationship management.

Nice to have

• Bachelor’s degree.
• Experience in healthcare, health plans, Medicaid, Medicare, or non-emergency medical transportation.
• Cross-functional experience with operations, compliance, or customer experience teams.
• People management experience, preferably direct employee management.
• Experience with provider networks, logistics, or service delivery operations.

Culture & Benefits

• Remote-first work environment.
• Career growth and development opportunities.
• Annual bonus opportunities and equity options.
• Medical, dental, and vision insurance.
• 401(k) with company match.
• Generous PTO, paid company holidays, and paid parental leave.