Research Operations Program Manager

Location: Remote in the United States or Canada

Salary: $94,000–$111,000 annual base salary, plus equity

Company

hirify.global is a Series B user research platform that helps companies recruit study participants, run research, and surface insights for product decisions through a SaaS platform with AI capabilities.

What you will do

• Manage relationships with research panel vendors and assess quality, fulfillment, and performance.
• Onboard new panel vendors and conduct due diligence on their quality and compatibility.
• Review customer recruitment requirements, assess feasibility, and manage orders across the vendor network.
• Monitor fulfillment, identify delays, troubleshoot incidence-rate and screener drop-off issues, and escalate when needed.
• Build scalable end-to-end operating processes and partner with Product and Engineering on internal tools.
• Provide operational input into product roadmap and pricing decisions and create customer-facing recruitment materials.

Requirements

• 3+ years of experience in operations, consulting, research operations, UX research, or market research.
• Experience taking projects from strategy through implementation in fast-paced, ambiguous environments.
• Strong attention to detail and ability to manage multiple workstreams while maintaining customer focus.
• Strong collaboration and communication skills with internal and external stakeholders.
• Ability to present recommendations to technical and executive audiences through presentations, demos, or discussions.
• Experience working at a high-growth B2B SaaS company, in market or UX research, or in a remote environment is beneficial.

Culture & Benefits

• Inclusive, transparent, and collaborative remote culture with flexible working hours and time off.
• International health, vision, and dental coverage, with the team member premium fully paid; coverage varies by location.
• Mental health care, life and disability insurance, paid family leave, and dependent health insurance support.
• Meaningful equity, company retreats, a company-paid MacBook, and a $1,500 remote work setup fund.
• Flexible benefits allowance, recognition rewards, virtual social events, and regular virtual coffee chats and all-hands meetings.