Participant Recruitment Program Manager

Location: Hybrid in San Francisco or New York City

Salary: $150,000–$200,000 per year plus equity

Company

hirify.global provides AI-powered user interviews for global brands, enabling qualitative research at greater speed and scale.

What you will do

• Own partner performance, communication, quality assessment, reliability, and use-case alignment.
• Negotiate rates and commercial terms while developing feasibility processes for incidence, targeting, and vendor selection.
• Design and document the end-to-end participant recruitment process, including fill-time benchmarks, tracking, and escalation playbooks.
• Build internal enablement and training for the go-to-market team.
• Partner with Product and Engineering on fraud detection, identity verification, quality flagging, refunds, and recruitment tooling.
• Create best-practice guidance for Account Directors and Account Executives, along with customer-facing recruitment documentation.

Requirements

• 5–10 years of experience in research operations, participant recruitment, or panel/vendor management.
• Deep expertise in digital qualitative recruitment, including panels, marketplaces, screeners, incidence, feasibility, soft launches, quotas, incentives, fraud, and quality control.
• Experience selecting, negotiating with, managing, and holding vendors and partners accountable.
• Strong program management skills for driving complex, cross-functional work into working systems.
• Experience in both a large organization and a startup, with strong communication and documentation skills.
• Comfort using AI tools for content and automation.

Nice to have

• Experience with quantitative recruitment.
• Experience building AI tooling or dashboards.
• Background at a research platform, panel provider, or research agency.

Culture & Benefits

• Hybrid work in San Francisco or New York City.
• Equity offered in addition to salary.
• Work with a tight-knit team serving large enterprise customers.
• Opportunity to build recruitment systems for a rapidly growing AI-powered research product.