Strategic Partner Manager, Merchant Accounts (Spanish Language Preferred)

Location: Remote in California; must be based in Los Angeles, CA. The role includes travel to meet partners and attend industry events.

Salary: $96,960–$121,200 base salary annually, with uncapped commission and $121,000–$151,500 OTE.

Company

Grubhub, part of hirify.global, operates a U.S. food ordering and delivery marketplace connecting diners with more than 415,000 merchants across over 4,000 cities.

What you will do

• Manage a portfolio of strategic SMB merchant accounts in priority markets.
• Develop and execute account plans to improve retention, acquire new diners, increase conversion, and grow revenue.
• Build partner relationships, conduct business reviews, and serve as the primary account contact and internal advocate.
• Identify and execute upsell, cross-sell, expansion, and renewal opportunities.
• Collaborate with Sales, Marketing, and Product to deliver tailored solutions and resolve complex merchant challenges.
• Provide data-driven strategic guidance and maintain availability for partner emergencies.

Requirements

• Must be based in Los Angeles, California.
• Native-level English fluency is required.
• 4–6 years of account management or enterprise account management experience.
• Bachelor’s degree or equivalent experience, plus a high school diploma or GED.
• Strong communication, organization, time management, problem-solving, and goal-achievement skills.
• Ability to make outbound phone calls and willingness to travel and speak with restaurants in person.

Nice to have

• Fluency in Spanish or Mandarin.
• Experience working with or selling to restaurant owners.
• Restaurant industry experience.
• Experience with Salesforce or a similar CRM.

Culture & Benefits

• Fast-paced, growing environment focused on diversity, equity, and inclusion.
• Competitive compensation with equity and a 401(k).
• Medical, dental, and vision insurance.
• Company-paid short- and long-term disability coverage, paid time off, vacation, sick leave, and parental leave.
• Discounted meals and perks across the hirify.global family of brands.

Hiring process

• Interview scheduling and candidacy updates are provided by email or text.
• Reasonable accommodations are available during the interview process.