Transfer Agent Operations Specialist (Global Capital Markets Support Services) - Hybrid

Location: Hybrid in Wilmington, Delaware; must live within reasonable commuting distance of 1100 North Market Street. Four days per week in the office.

Salary: $24.87–$41.45 hourly USD

Company

M&T Bank provides financial services and a shared-services environment supporting global capital markets operations.

What you will do

• Review and validate physical certificates and documentation for bondholder ownership transfers, new certificate issuance, and account updates.
• Follow checklists, controls, regulatory requirements, SLAs, and internal quality standards.
• Support wire transfers, check disbursements, trust-to-trust transfers, bond adjustments, and wire instruction updates.
• Monitor workflow cases, prioritize requests based on payment dates and deadlines, and ensure timely completion.
• Communicate with clients and internal stakeholders by email and phone to clarify information and resolve discrepancies.
• Identify opportunities to streamline processes and improve operational efficiency.

Requirements

• Associate's degree or equivalent work experience.
• At least 2 years of relevant work experience in operations or high-volume processing.
• Strong document review, discrepancy identification, problem-solving, organizational, and interpersonal skills.
• Ability to shift priorities quickly and meet SLAs and deadlines.
• Proficiency in data entry, Microsoft Excel, and workflow systems.
• Ability to work four days per week in the Wilmington, Delaware office and maintain Monday–Friday, 8:00 a.m.–5:00 p.m. availability.

Culture & Benefits

• Collaborative environment focused on accuracy, efficiency, and client service.
• Comprehensive training, including financial services knowledge.
• Opportunities for cross-functional learning, cross-training, and professional growth.