Sr. Manager Partner Servicing and Training

Location: Omaha, United States; hybrid schedule with in-person collaboration three days per week and remote flexibility two days per week. Travel of approximately 10–15% is required.

Salary: $91,691–$155,874 base pay per year.

Company

hirify.global is a banking and financial services organization focused on partner products, customer service, and employee development.

What you will do

• Manage the day-to-day operations of the Partner Servicing and Training teams while developing employees and supporting organizational objectives.
• Oversee partner setup and changes, branding accuracy, partner inquiries, inventory management, data sharing, reporting fulfillment, and escalated customer service issues.
• Lead initiatives to improve servicing efficiency, issue resolution, product support, and cross-functional coordination.
• Develop training strategies for partner verticals using in-person, learning management system, and video-based methods.
• Evaluate training effectiveness, analyze partner performance and culture, and identify new ways to engage partner employees.
• Collaborate with internal and external business partners to resolve issues and align training, maintenance, and fulfillment initiatives with Account Executive objectives.

Requirements

• Bachelor’s degree.
• At least five years of experience in client-facing roles.
• Strong leadership experience managing teams that include on-site and remote employees.
• Experience with process improvement, efficiency initiatives, transformation, and change management.
• Analytical ability to interpret internal data and communicate relevant information to partners.
• Unrestricted US work authorization is required; future sponsorship is not available.

Culture & Benefits

• Hybrid work environment balancing in-person collaboration and remote workdays.
• Medical, dental, and vision insurance.
• 401(k) with matching contributions and health savings account options.
• Time off programs, short-term and long-term disability insurance, and employee banking.
• Growth opportunities and tuition assistance.
• Commitment to belonging, equal opportunity, and an inclusive employee experience.