Head of Global Digital Customer Experience (Biopharma)

Location: Cambridge, United States

Annual base salary: $217,000–$290,000, plus eligibility for short-term and long-term incentive programs.

Company

hirify.global is a mid-sized global biopharmaceutical company developing transformative medicines in oncology, rare disease, and neuroscience, with teams in more than 40 countries.

What you will do

• Lead the global omnichannel customer experience vision, strategy, and multi-year roadmap across hirify.global’s portfolio and key markets.
• Support global and local teams in developing integrated go-to-market campaigns and channel strategies for HCPs, patients, care partners, and other stakeholders.
• Build a Centre of Excellence to evaluate and scale digital platforms, AI, automation, and other innovative technologies.
• Partner with commercial, medical, legal, regulatory, marketing, and local-market teams to deliver personalized customer journeys and digital health solutions.
• Establish KPIs, analyze campaign performance, and drive continuous improvement and optimization across brands, regions, and markets.
• Lead and develop a high-performing team while overseeing agencies, vendors, operations, and compliant campaign execution.

Requirements

• Bachelor’s degree in marketing, business administration, digital marketing, or a related field.
• Proven experience developing and executing global omnichannel customer experience strategies.
• Extensive experience leading cross-functional teams and complex projects across multiple markets.
• Strong understanding of digital marketing, data analytics, AI, and emerging technologies.
• Experience cultivating and managing a Centre of Excellence focused on innovation and continuous improvement.
• Certification or training in digital marketing, omnichannel strategy, data analytics, AI applications in marketing, or leadership is relevant to the role.

Nice to have

• Advanced degree such as an MBA or relevant master’s degree.
• Leadership and management certifications.

Culture & Benefits

• Collaborative, agile, and empowering environment focused on innovation, excellence, and impact.
• Comprehensive employee benefits package including 401(k) with company contributions, medical, dental, and vision coverage.
• Life and disability insurance, flexible spending accounts, parental leave, and paid time off.
• Discretionary winter shutdown, well-being allowance, commuter benefits, and additional employee programs.
• Equal opportunity workplace with support and adjustments available during the application process.

Hiring process

• Pre-employment screening includes background screening, reference checks, and drug testing.