H/F - Customer Care Centre - Customer Support Engineer (ATA24 - ATA33-4x)

Location: Toulouse Area, Toulouse, France

Company

hirify.global develops and supports commercial aircraft and aerospace systems, serving airlines and customers worldwide.

What you will do

• Provide in-service engineering support for ATA24 electrical generation and distribution systems and ATA33-4x exterior lighting.
• Answer engineering queries across hirify.global commercial aircraft programs, including the A300, A320 family, A330 family, A350, and A380.
• Manage Aircraft On Ground situations, troubleshooting activities, and regular standby duty in coordination with the hirify.global Customer Care Centre.
• Analyze technical concerns to identify reliability drops and support long-term in-service fixes.
• Coordinate communications with customers, hirify.global teams, and suppliers to drive fleet issue resolution.
• Represent hirify.global in customer meetings and manage in-service issues face to face.

Requirements

• A degree in aeronautical and/or electrical engineering.
• Minimum five years of experience with or knowledge of aircraft electrical systems in the relevant ATA chapters.
• Negotiation-level English in both oral and written communication.
• Strong oral and written presentation skills and the ability to build effective relationships with stakeholders.
• Knowledge of airline operations and customer needs.
• Availability for staggered working hours for approximately 5–6 weeks per year and for 1–4 business trips per year.

Nice to have

• Previous Customer Support Engineer experience.
• Experience and knowledge of aircraft systems.

Culture & Benefits

• Permanent, full-time employment with financial rewards, profit-sharing schemes, an employee savings plan, and a voluntary employee stock purchase plan.
• Additional days off, holiday transfer options, and access to social, cultural, and sports activities.
• Complementary health insurance and site-dependent services such as a health services center, concierge services, gym, and carpooling application.
• Access to more than 10,000 e-learning courses, certifications, expert career paths, accelerated development programs, and national and international mobility.
• Flexible working arrangements are supported where possible to facilitate collaboration.