Systems Support Engineer II

Location: Onsite with a client in Miramar, Florida, United States. U.S. citizenship required.

Company

hirify.global Managed Services delivers client-focused IT support, workplace technology services, and technology solutions.

What you will do

• Provide premium onsite and remote IT support for senior executives, VIP users, administrative assistants, and office-based employees.
• Diagnose and resolve hardware, software, network, desktop, laptop, mobile device, and AV equipment issues.
• Perform proactive maintenance, software updates, system optimization, and incident resolution to maintain user uptime.
• Support board meetings, conferences, high-profile events, executive meeting rooms, video conferencing, and digital display systems.
• Manage VIP incidents and requests in ServiceNow, prioritizing urgent needs and coordinating escalations with service delivery, vendors, and internal teams.
• Maintain secure remote access and device usage through VPNs, mobile device management, multifactor authentication, and security practices.

Requirements

• Certification such as ITIL, Microsoft Certified: Modern Desktop Administrator, Apple ACSP, or CompTIA A+.
• Experience supporting C-level executives, high-profile clients, and their administrative assistants.
• Enterprise corporate IT experience with Windows, macOS, iOS, and Android environments.
• Strong knowledge of networking, VPNs, enterprise security practices, ITSM tools such as ServiceNow or Jira, and remote troubleshooting tools.
• Preferred: 5+ years of experience in IT support, workplace technology, or a related field.
• U.S. citizenship is required.

Nice to have

• Familiarity with AV systems, video conferencing solutions, and executive meeting room technology.
• Exceptional customer service, problem-solving, and communication skills.
• Experience handling high-pressure situations and delivering solutions quickly.

Culture & Benefits

• Collaborative, inclusive, and client-centric work environment.
• Emphasis on data-informed decision-making, feedback, continuous learning, and shared success.
• Competitive salary and comprehensive benefits.
• Focus on long-term client relationships, creative problem-solving, and professional growth.