Sr. Collections (SPOC) Operations Supervisor - ServiceMac

Location: Fort Mill, South Carolina, USA

Salary: $64,300–$85,700 annually

Company

ServiceMac is a mortgage servicing and sub-servicing company providing technology, products, and personalized services for the mortgage and real estate industries.

What you will do

• Lead daily operations of the Single Point of Contact team within Loss Mitigation.
• Oversee borrower engagement, delinquency resolution, and retention or liquidation solutions.
• Monitor performance metrics, analyze trends, and identify opportunities to improve borrower outcomes, efficiency, and compliance.
• Train, coach, mentor, and support Sr. Collections Specialists, including through side-by-side assistance.
• Conduct performance evaluations, provide feedback, and create development plans.
• Support hiring and onboarding, process improvement initiatives, quality reviews, and special projects.

Requirements

• Bachelor’s degree or equivalent combination of education and experience.
• 3–5 years of experience in collections, loss mitigation, or mortgage servicing.
• At least 2 years of experience in a lead or supervisory role.
• Strong knowledge of loss mitigation processes, collections strategies, and borrower assistance programs.
• Advanced understanding of FHA, VA, FNMA, and FHLMC investor guidelines.
• Knowledge of Fair Debt Collection laws, the U.S. Bankruptcy Code, and related regulations; successful background and credit checks are required where permitted by law.

Culture & Benefits

• Inclusive, people-first workplace culture.
• Medical, dental, and vision coverage based on eligibility.
• 401(k), PTO, and paid sick leave.
• Employee stock purchase plan and additional benefits.
• Equal opportunity employment for all employees.